Welcome to WCG Support
WCG Connect TV is now available for both new and existing customers. Find simple setup steps, learn how to favourite the app, view recordings, and follow guides for Pro 4K, Amigo, and Force 1 users.
The WCG Connect TV transition is underway for InfiniTV customers. Find your details here.
WCG Support
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Quick Answers
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Contact Support
Have questions? Our support team is here to help you troubleshoot issues and make the most of your internet experience.
Account & Billing
Take control of your plan! View or update your billing info, check your usage, and make sure your plan fits your household's needs.
Starting a project? Click Before You Dig and avoid any risks.
Find Support for Your WCG Services
Internet
Find answers to your questions and optimize your internet setup.
TV
Learn how to get the most out of your TV service and features.
Phone
Explore all you need to know about your phone setup and features.
General
Your solutions to basic WCG questions, including Webmail and My Westman.
My Westman Portal
Easily manage your account and services with our online portal.
Service Interruptions
Stay informed with updates and solutions for any service disruptions.
WCG Notices
WCG Connect TV Transition Underway For InfiniTV Customers
Updated: 14/11/2025
Residential Rate Adjustment Notice
Updated: 10/11/2025
Notice - Scam/Phishing Emails - We are not closing old Mailboxes
Updated: 20/10/2025
Notice to InfiniTV Viewers
Updated: 25/08/2025
Notice - Scam/Phishing Emails
Updated: 13/03/2025
Skip the wait!
Easily and securely manage your account, view and pay bills, and update your services—all in one place. Take control of your TV and internet options with confidence, and upgrade anytime.
Submit a Support Request
We understand how important WCG's services are to you. That's why we have experts on call, 365 days a year. Whatever your question or concern, just contact one of our friendly, local Technical support representatives. The best way to reach our local support desk is to submit a support request.