Service interruptions: Now what?
While service interruptions are rare, this page keeps you updated on any planned or unexpected outages. Check here for the latest information to stay informed.
Current Planned Interruptions
Current Unplanned Interruptions
ConnectTV Program Guide & Recordings : Time Discrepancy - Nov 1st
We are aware of an issue affecting the program guide on ConnectTV, where scheduled program times are currently displaying one hour behind. Due to this Recording are also affected.
As a temporary workaround, you can manually adjust the time zone by following these steps:
Go to Settings. > Select Device Preferences. > Select Date and Time. > Change the time zone to GMT -5.
Our team is aware of the issue and is working to have it corrected. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Upcoming Planned Interruptions
Modem (CODA4582 ) Firmware Upgrade - Nov 3 - 4, 2026
We will be performing a firmware upgrade on CODA4582 modems on November 3 and 4, between 2:00 AM and 6:00 AM. During this maintenance window, your modem may restart automatically, resulting in a temporary interruption to your internet service. No action is required on your part. If you have any questions or concerns, please contact our Help Desk at 800-665-3337 or 204-717-2802. We apologize for the inconvenience and appreciate your patience.
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