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WCG Connect TV Frequently Asked Questions (FAQs)
Welcome to the WCG Connect TV FAQ. Here you will find quick answers to the most common questions about using the service, getting set up, and making the most of its features. Whether you are upgrading from InfiniTV or using WCG Connect TV for the first time, this guide will help you navigate everything with confidence.
General Information
What is WCG Connect TV?
WCG Connect TV is our new enhanced TV experience, combining live TV, streaming apps, recordings, and more into a single, intuitive platform. With smart features, refreshed channels and packages, and a sleek interface, it’s built to match how you watch TV today.
What is IPTV, and how is it different from traditional cable?
IPTV delivers television content over your internet connection, rather than traditional cable lines. This allows for greater flexibility, smarter features like voice search and cloud DVR, and the ability to watch across multiple devices.
Are there different package options?
Yes. We offer a vast channel lineup and flexible packages including add-ons for sports, movies, international content, and more. While WCG Connect TV offers a streaming experience, a member must also select their desired TV package and channels. Visit our TV Packages page to explore our options.
Is WCG Connect TV included with my internet?
WCG Connect TV is a separate service that requires an active WCG Connect Internet plan. Bundle pricing is available; please ask our team for more details at 204.725.4300 (Toll-Free: 1-800-665-3337).
What’s happening to InfiniTV?
InfiniTV is being phased out and replaced with the new WCG Connect TV service. Existing customers will continue using their current WCG set top box (EVO Pro 4K or Amino Amigo 7), and will access the WCG Connect TV experience through the updated app. The new WCG Connect TV app will be automatically installed on a scheduled date. Your box and remote will stay the same, but you will notice the new WCG Connect TV look, features, and menu when you turn on your TV. If you are interested in upgrading to new equipment, please contact our Customer Service.
Getting Started & Setup
How do I sign up for WCG Connect TV?
To get started, fill out our WCG Connect TV Services form or contact our Customer Service team. They’ll help you choose a package, check availability in your area, and walk you through the setup process. Contact our Customer Service team at 204.725.4300 (Toll-Free: 1.800.665.3337).
What equipment do I need?
You’ll need an active WCG Connect Internet connection, a WCG Connect TV set-top box, and a remote.
Do I need a technician to install WCG Connect TV?
Yes. A technician will set up WCG Connect TV for you with our professional installation service, so you can start watching without any hassle.
What if I already have a WCG TV Box or Smart TV?
If you already have a WCG TV Box, the Connect TV app will be installed for you automatically. While Smart TVs are great, you'll still need a compatible WCG device to access WCG Connect TV.
What remote comes with the service?
New customers receive our voice-powered EVOForce1 WCG Connect TV remote, designed to make browsing, searching, and watching faster and easier. Those using an existing WCG Set-top box will continue to use their equipment (unless requested).
Can I use my own streaming device (Roku, Fire Stick, Apple TV)?
WCG Connect TV requires a WCG TV set-top box. Compatibility with third-party devices may be introduced in the future.
What happens if I move to a new home?
Bring your WCG Connect TV equipment with you! Contact our Customer Service team to arrange installation at your new address.
Features & How It Works
Can I watch WCG Connect TV on my phone or tablet?
Yes. You can stream live channels, on-demand shows, and even manage recordings through our WCG Connect TV mobile app. Available for download via the App Store or Google Play Store. Link: How to download the WCG Connect TV App
Does WCG Connect TV support streaming apps?
Yes. Popular streaming services, such as Netflix, Amazon Prime, Disney+, YouTube, and more, are integrated directly into the main menu. No input switching or extra remotes needed, press the app grid icon to view available apps.
*Note: Individual streaming service subscriptions are required.
Can I watch WCG Live TV outside of my home?
Yes. With the WCG GO Apps and WatchTV Everywhere, you can enjoy select channels and content on the go, wherever your mobile device takes you. To learn more about what apps are available to you and how to download, visit WCG GO Apps.
Can I create different profiles for my household?
Absolutely. Each household member can have their own profile with personalized recommendations, settings, and watch history. To create a new profile or manage your existing profiles, go to the settings of WCG Connect TV. You can create up to 5 unique profiles.
What voice commands can I use with the remote?
You can use your voice remote for basic functions, such as opening apps, going to a channel, or asking a question (Ex. What is the weather today?). Some app-specific controls (like skipping or fast-forwarding within YouTube or Netflix) are not supported at this time.
Can I filter or favourite specific channels?
Yes. You can mark your favourite channels and choose only to view those in the guide. You can also filter the guide by popular categories such as sports, news, or kids. It's a faster way to find what you’re actually in the mood to watch. [Link: How to use Guide Favourites]
Can I filter or favourite specific channels?
Yes. You can mark channels as favourites in your guide and choose to only view those. It helps streamline browsing and puts your most-watched content front and center.
Is parental control available?
Yes. You can set parental controls and customize profiles to create a safe viewing environment for kids.
Can I rewind or replay missed shows?
Many channels allow 72-hour replay. You can restart live shows or go back and watch what you missed without needing to record in advance.
Can I pause live TV?
Yes, you can pause and resume live TV on both the set-top box and compatible streaming devices.
Can I fast-forward through recorded content?
Yes, recordings saved to your Cloud DVR allow for fast-forwarding, rewinding, and pausing, just like a traditional DVR.
NOTE: Only select channels will allow this.
What is TiVo+?
TiVo+ (and Plex) provides access to hundreds of free streaming channels, which appear directly in your TV guide. You can browse movies, TV shows, news, sports, and kids' programming without downloading extra apps or paying extra fees. Just scroll through the guide, pick a TiVo+ channel, and start watching instantly.
Do I need a subscription for TiVo+?
No, TiVo+ is included free with your WCG Connect TV service.
Recording:
Does WCG Connect TV have DVR?
Yes! You can record individual episodes or entire series with your Cloud DVR and access them from any device. Learn more about setting up your DVR and recordings HERE.
How much can I record?
Will I lose my recordings if I change my TV package?
In most cases, no. If you remove a channel from your package, you will still be able to watch any recordings from that channel, except for HBO. Due to content rights, HBO recordings are removed when your HBO subscription ends. Any future scheduled recordings on channels you no longer subscribe to will be cancelled.
How long are recordings saved?
Recordings are stored up to one year, or until you delete them. If your DVR reaches its limit, the oldest content will be automatically removed.
Why did I lose all my recordings from InfiniTV?
With the upgrade to WCG Connect TV, recordings from InfiniTV did not transfer over. Existing customers were notified in advance of the upgrade so they could view their saved content before the change. Going forward, you can use Cloud DVR with Connect TV to record and access your shows anytime.
App and Streaming Behaviour:
Will the WCG Connect TV app turn off on its own if I fall asleep?
Yes. If there is no activity for 4 hours, the app will prompt you to confirm if you are still watching. If there is no response after 5 minutes, the app will automatically close.
Is there a delay between live TV and streaming in the app?
Yes, a slight delay is normal due to video processing and device response time. The delay can vary depending on the platform and network conditions.
What happens if my internet goes down?
Since WCG Connect TV runs on internet, your TV service will be interrupted during an outage. Recordings will remain safe in your Cloud DVR and can be watched once service is restored.
WCG Connect TV Mobile App:
What is the WCG Connect TV app?
The WCG Connect TV app lets you stream live channels, on-demand shows, and your Cloud DVR recordings on your phone or tablet.
Do I need a WCG TV subscription to use the app?
Yes. The app is included with your WCG Connect TV service. You’ll need an active TV package and your WCG account login to access it.
Can I use the app outside my home?
No. The WCG Connect TV app only works when connected to your WCG Connect Wi-Fi. If you’d like to watch TV on the go, you can use our WatchTVEverywhere service and WCG GO Apps instead.
Where can I download the app?
The app is available in the App Store (iOS) and Google Play Store (Android). Search for “WCG Connect TV” to install.
Can I manage recordings in the app?
Yes. You can schedule, view, and delete Cloud DVR recordings directly through the WCG Connect TV app, while connected to your WCG Connect Wi-Fi.
What devices are supported?
The app is compatible with most iOS and Android phones and tablets. To watch on your TV, you’ll need a WCG Connect TV set-top box.
Need More Help?
If you didn’t find what you were looking for, head over to the full WCG Connect TV Support Hub for more or contact our local Technical Support Team at 204-725-4300 or 1-800-665-3337.